BOOK

To book a consultation, please fill out your details below and I'll get back to you.

Prices from 75.00 pounds.

Areas served:

I offer services for residential homes in the West London & South West London area, along with larger projects undertaken in the Home Counties & The West Country.

We are the go to source for curtains & blinds South West & West London.

Curtain Installers Fulham, Curtain Installers Kensignton, Curtain Installers Richmond Upon Thames, Curtain Installers Kew, Curtain Installers Barnes, Curtain Installers Chiswick, Curtain Installers Hammersmith, Curtain track fitting Richmond Upon Thames, Curtain track fitting Kew, Curtain track fitting Barnes.

Curtain track fitting Mortlake. Blind installers Kew, Blind installers Mortlake, Blind installers Chiswick, Blind installers Acton, Blind installers Hampton Court, Blind installers Hammersmith, Blind installers Kensignton, Blind installers Chelsea, Blind installers Kingston Upon Thames. Curtain track repairs Kew, Curtain track repairs Richmon Upon Thames, Curtain track repairs Teddington, Curtain track repairs Twickenham, Curtain track repairs Chiswick, Curtain track repairs Hammersmith, Curtain track repairs Fulham, Curtain track repairs Wimbledon, Curtain track repairs Barnes. Bay Window curtain tracks Fulham, Bay Window curtain tracks Kew, Bay Window curtain tracks Chiswick, Bay Window curtain tracks Putney, Bay Window curtain tracks Richmond Upon Thames, Bay Window curtain tracks Twickenham, Bay Window curtain tracks Teddington, Bay Window curtain tracks Hampton Court.

P.O.A for work undertaken within the congestion charging zone or outside the M25.

Terms & Conditions

The Curtain Consultancy Terms & Conditions

Updated Dec 2024

Terms

* You (Client, Customer or Trade professional)

* We (The Curtain Consultancy)

We are very pleased that you have selected us to undertake your installation. The vast majority of our work goes well and accordingly to plan, with meticulous attention to detail ensuring a job well done.

We have under-taken a great number of projects and pride ourselves on a job well done.

However just to be clear of yours and ours responsibilities before we undertake any works, please read our terms and conditions and feel free to contact us, should you have any questions.

Site surveys & measuring services

Site surveys & measuring services are offered at a nominal call out fee and are to be used for cross reference purposes only.

It is therefore understood that you (the client, customer or trade professional) will have taken your own measurements and will use our measures for cross reference purposes only.

We do not offer any warranty or guarantee on your own personal orders or products and it is up to you to ensure accuracy when entering measurements for ordering purposes.

We do not cover any costs for alterations or size changes to items, unless agreed in advance.

We do not offer any guarantee that a wall or structure can tolerate the load of the window treatment to be installed.

We can only make assumptions that the nature of the building is in normal and adequate condition to take such a load, as specified by the manufacturer of a particular product to be used.

If a builder or contractor is required to add strength to a specific wall or window, then this is to be covered by you.

It is the responsibility of the customer or client to check that the item/s being supplied by them, such as a curtain tracks, poles or blinds can take the load the of the fabric/curtains or blind to be installed on the product, it is not covered by us, nor is it the responsibility of the fitter.

Where an item is supplied by us, we will ensure the suitability of the items to be used on or with our product.

Bay window templating & measuring

When specifically charging to measure and template any bay window or shaped hardware items, we cover the product under our own insurance for any miss-measures made directly by us. We do not cover or offer any warranty or guarantee on the product itself as the item is to be supplied by you.

Delivery and acceptance of goods

It is your responsibility to inspect all goods and items delivered to you for installation.

Due to the nature of transportation and delivery companies, many items can sometimes arrive damaged.

It is recommended that you check each item for damage before it is collected. It is also advised that you check the packaging for any notable signs of damage and photograph accordingly.

We advise that you check your item for any missing components etc; as failure to do so can result in an aborted fitting appointment and is subject to a cancellation fee.

We also advise that you check (if possible) fabrics for tears and damages, especially roller and roman blinds.

Installation & damages

We will cover costs if an item is damaged due to our own negligence during installation, and where reasonable evidence can be obtained to show how that the item may have become damaged during install and not during delivery/transportation or manufacture.

We also cover our costs should we need to return to fix or amend an item fitted, if it is deemed that the nature of this amendment is of our own doing, i.e. a bracket has come loose from a wall.

Upon return to site we will look into why such an issue might have happened and if it is found that excessive force has been applied or if the hardware has malfunctioned or is faulty we will do our best to repair the damage at your expense.

Made to measure services & Warranties

Made To Measure products are custom made to your precise requirements. Once made, our products are only suitable for your use and therefore cannot be cancelled or returned, unless faulty or not made in accordance with your order.

We offer a warranty of 12 months from the date of completion/installation on all Goods supplied and fitted by ourselves.

Should any defect in materials/products occur after the 12-month warranty period, you will be subject to a call out fee (minimum £120), along with additional fees for the work taken to fix/repair the necessary item(s).

Electrical items

We do not offer any advice or project management for electrical services. Our fitting costs are for the installation of items that require normal installation, such as a track or blind with the added feature of being connected to a suitable dedicated electrical source. It is your responsibility to ensure that the correct power source is supplied and placed in the correct location for the product. Suitable connection blocks or wiring junctions are required to be in place at the dedicated electrical point and it is advised that a fused spur is installed to make electrical installation safe.

We do not take responsibility for tripping any fuses, or for lost work or information that is being used on data systems or computers in the facility at that moment in time. This can be avoided by having a fused dedicated spur in place for each electrical item to be installed.

If an electrician needs to be called to site, it is not our responsibility to cover any such costs.

Our services and prices allow for the installation of simple hardwired or battery operated motorised window shadings products. We use safe and correct connections as specified by the manufacturer of the item to be installed, along with programming (setting limits etc).

It is the responsibility of the person/s supplying the items to ensure that all of the above is in place before the day of installation. Consultations should also be held with both a registered electrician and the manufacturer of the products to cross-refence all necessary steps involved.

Invoices & Payments

Trade Invoices are due for payment on completion of the work undertaken by us, with payment being required within 14 days.

If working directly for a customer or member of the public, payment is required on completion of the project/job that same day.

Payment is required by BACS bank transfer only and no card machine service is offered.

24 Hr Cancellation notice

We operate a 24 hour cancellation policy.

If cancellation is made within 24 hours, the client/customer is subject to a cancellation fee of up to £95.00, at our discretion of us.

Public Liability insurance

We are covered by our own public liability insurance. Please enquire should you require further information. We do not offer any compensation or cover for loss of business or revenue.

Collection & delivery

Unless a special arrangement has been made with regards to the collection of items, it is not to be assumed that collection from a workroom, shop or other location is to be conducted by us.

Where possible, all items should be on site/on location ahead of the fitting day to avoid a cancellation charge due to items not being available for installation.

Extra bulky/awkward or large items, such as bay window products (especially those of an oversized nature) are to be delivered directly to site or customer/client.

Additional charges may be incurred for items that require a two-person installation. This will be charged at £150.00 per person.

If you believe that an item requires two persons for installation purposes as directed by the item’s suppliers/makers, then you should inform us with immediate effect before the day of installation, within a minimum of 48 hours before the day of fitting.

If we are unable to organise a second person to attend that day’s fitting, we reserve the right to move the appointment to a more suitable day at no penalty or charge to us.

We don’t not take any responsibility for project lead times or client/project closing dates set by project managers, interior designers, architects or other trade professionals and accept no commitments for project completion dates, with regards to window furnishings and all items installed/fitted by us.